Frequently Asked Questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Can I cancel my order after placing it?
Yes. Order cancellation requests are accepted only before the order is dispatched. Once an order has been shipped, it cannot be cancelled.
What is your return policy?
Returns can be requested within 24 hours of delivery. Any return request submitted after 24 hours will not be accepted.
What should I do if I receive a damaged or wrong product?
Please contact our support team within 24 hours of delivery with product photos and your order details. Our team will review the issue and assist you accordingly.
Is an unboxing video required?
Yes. An uninterrupted unboxing video is mandatory for claims related to:
- Missing items
- Damaged products
- Wrong product delivery
Are Clothizen products made from premium-quality materials?
Absolutely. We carefully select quality fabrics and materials to ensure durability, comfort, breathability, and a premium wearing experience.
How do I choose the right size?
Every product page includes a detailed Size Guide to help you find the perfect fit. If you need additional assistance, our support team is always available.
Will the shirt's color look exactly like the images?
We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, and device displays.
Are Clothizen perfumes long-lasting?
Yes. Our perfumes are crafted using premium fragrance blends designed to provide a long-lasting and memorable fragrance experience throughout the day.
Are your perfumes suitable for daily use?
Yes. Our perfume collection is designed for both everyday wear and special occasions, offering versatile fragrance options for every personality and lifestyle.
How long does delivery take?
Most orders are delivered within 3–7 business days, depending on the delivery location.