At Clothizen, customer satisfaction is important to us. Please review our Return, Refund, and Cancellation Policy carefully before making a purchase.
Return Policy
We offer a 1-Day Return Request Window for eligible products.
· Customers must initiate a return request within 24 hours of receiving the order.
· Return requests submitted after 24 hours from the delivery time will not be accepted.
· Returned products must be:
o Unused and unworn
o In their original condition
o With all tags, labels, and packaging intact
o Accompanied by proof of purchase
Clothizen reserves the right to reject returns that do not meet the above conditions.
Note : Returns or exchanges will not be accepted for size-related concerns. Kindly check the size guide before confirming your purchase.
Refund Policy
Refunds are only applicable in the following situations:
· The product received is damaged.
· The product received is defective.
· The wrong product was delivered.
Once the returned item is received and inspected by our team:
· We will notify you regarding the approval or rejection of your refund request.
· If approved, the refund will be processed to the original payment method within 5–7 business days.
· Processing times may vary depending on your bank or payment provider.
Please note that refunds will not be issued for reasons such as change of mind, incorrect size selection, or personal preference unless specifically approved by Clothizen.
Return Request Timeline
Important Return Policy Notice
At Clothizen, customers have a 1-Day Return Request Window.
· If you wish to return a product, you must initiate the return request within 24 hours of receiving your order.
· Any return request submitted after 24 hours from the delivery time will not be eligible for return, exchange, or refund consideration.
· Approved return requests must comply with our Return & Refund Policy requirements, including product condition and packaging guidelines.
We strongly recommend inspecting your order immediately upon delivery.
Damaged or Incorrect Products
If you receive:
· A damaged product
· A defective product
· An incorrect item
Please contact our support team within 24 hours of delivery along with clear photos and order details for prompt assistance.
Policy Updates
Clothizen reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.
Any updates will become effective immediately upon being posted on our website.
Unboxing Video Requirement
Important
To report:
· Missing products
· Damaged products
· Incorrect items received
An uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.
Without a valid unboxing video, Clothizen may not be able to process claims related to missing, damaged, or incorrect items.
We strongly recommend recording an unboxing video for every order received.
Cancellation Policy
Orders may be cancelled under the following conditions:
· Within 7-8 Hour of placing the order, or
· Before the order status changes to "Processing" or "Shipped", whichever occurs first.
Once an order has entered processing or shipment stages, cancellation requests cannot be accepted.
Approved cancellation refunds will be processed within 5–7 business days.
Exchange Policy
If you wish to request an exchange due to a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery.
All exchange requests are subject to verification and approval by Clothizen.
Contact Us
For any questions regarding shipping, delivery, or returns, please contact us:
Brand Name: Clothizen
Email: support@clothizen.com